Case Study : Portal Consulting
Client Engagement
Customer is an Indian Health insurer, subsidiary of leading Global Health Insurer who had commenced its business using independent Health & Travel Administration System. Customer needed a competitive service to sell key OTC Insurance products online, thus needed help in designing Online purchase capability for key Health and Travel with a perspective to assess the re-usability and non functional requirements established for the portal project earlier.
Objective
- Designing Buy-Online service for key Health and Travel Products
- Customer needed a competitive service to sell key OTC Insurance products online
- With scalability to cater to the rest of the products in later phase
- To assess the re-usability and non functional requirements for the portal project
Challenges
- Ongoing changes in the existing Policy Admin Systems thus the functional inputs were dynamic
- Services would understand and operate within technical limitations of existing website design
- Adhere to stiff time deadlines of the project set before our engagement
Engagement Approach
- To assure overall project success.
- To helps define and reviews the scope, solution architecture guidance, integration design needs of the project
- To review functional and design quality and timeline of the project for client
Value Delivered
- Ability to proactively define process & information integration points across the core systems, portal and even external payment gateways identified
- Ensured timely delivery and within the agreed fixed budget
- Strong experience in Health & Life Insurance Solution Architecture & clients' specific environment and its integration needs helped in single point end to end ownership for the client
Case Study : Micro-insurance Outsourcing Feasibility Study
Client Engagement
The client, a Joint Venture between a of leading Global Insurer & a well renowned Indian multi-national conglomerate, who has pioneered many initiatives in the micro-insurance business in India, was exploring innovative ways to enhance cost efficiencies in it micro-insurance operations With the rapid growth in micro-insurance business the impact of the business benefits were growing significantly.
Objective
- To assess the existing Micro-insurance business operations
- To identify areas where efficiency could be improved and mechanisms by which costs could be reduced
- To identify areas amenable for process outsourcing
Challenges
- Creation of comprehensive business proposition of the existing Micro-insurance operations, which was currently operating on a shared model
- Significant costs of the existing operations were highly depreciated
Engagement Approach
- Analysis of the existing Micro-insurance operations across various dimensions viz. Process, IT Systems, Inconsistencies, keeping in view the Business goals, using existing information shared by client.
- Questionnaire and checklist based analysis & top management workshop for Identifying priorities across business, IT
- Representative field studies across various zone
- Proven micro-insurance industry expertise and best practices for eliminating/ mitigating the said issues
Value Delivered
- Precise Analysis for the existing operations including a details SWOT
- Recommendations across Processes, IT Systems and Outsourcing areas
- Proposition from C2L BIZ for Micro-Insurance Solution & SaaS based offering for reducing the long term operational costs without immediate investments
Case Study : Study of New Business Front End
Client Engagement
The client, subsidiary of leading Global Insurer, who had commenced its business recently implementing Policy Administration System & a front end system, was facing challenges in its new business operations as most of the involved significant manual handovers, duplication of efforts &/or inconsistencies. With the rapid growth business the tracking of the claims was getting arduous & also at times loosing control.
Objective
- To identify key issues impacting the efficiency, scalability and responsiveness in the New Business & Sales Support
- Examine across various dimensions viz. Process, IT Systems, MIS & Data Inconsistencies, keeping in view the Business goals
Challenges
- Operational Stabilization and Business growth phase putting diverse pressure on the teams
- Rapid yet detailed study and analysis of new business operations
Engagement Approach
- Analysis of the existing New Business operations across various dimensions viz. Process, IT Systems, MIS & Data Inconsistencies, keeping in view the Business goals
- Questionnaire and checklist based analysis for quick study.
- Identifying priorities across business, IT
- Proven industry expertise and best practices for eliminating/ mitigating the said issues
Value Delivered
- Comprehensive prioritization across business, IT & Organizational challenges.
- Structured analysis aided by C2L BIZ tools & business experiences.
- Recommendations based on global industry best practices on how it can help in eliminating/ mitigating the identified challenges
- Proposition to be involved in implementing the recommendations